FAQs

Reserve Your Date
We highly recommend you book a minimum of 3-6 months prior to the date as we have a tendency to sell out for certain dates like holidays, weekends and busy wedding season from March-October. We also highly recommend you purchase event insurance for unforeseen circumstances such as hurricanes and/or illness/reschedules due to COVID. 

Custom Order Cancellation Policy
The process of making your custom edible work of art starts weeks in advance, from our initial conversations, scheduling, and ordering professional supplies needed. We are in high demand, and reserve your spot exclusively for you. As such, we required a $100 booking fee. The booking fee is non refundable, unless your oder is cancelled within 24 hours or your initial order/payment. 

In the event of cancellation, your refund will be as follows (minus $100 non-refundable booking fee)
90 days prior to the event day, you'll receive your payment in full
89 days or less, you'll receive half your payment
30 days or less, we will retain 100% of your payment
NOTE: You are permitted one reschedule to a new date within 90 days of your original date. 100% of funds collected will be transferred to this new date. 

Set Up & Delivery Policy
Set up includes designing and arranging your items on cake stands or platters that you or your event designer provide. So sorry but we do not rent cake plates. We will arrange and style the florals provided by your florist upon delivery or we can provide them for an additional fee.

Wedding Cakes and/or Deliveries - Weddings notoriously take significantly longer time to set up as often we're waiting for a table, linen, proper placement, revisions, wedding planner approval, communication with event staff, etc. As such, our delivery fee is more to account for the additional time needed. Wedding deliveries are $50 for the first 25 miles, round trip, and $1.00 per mile every mile thereafter, round trip. 

Pick-Up Waiver - You are more than welcome to pick up your cake. However, once your cake leaves our shop, we are not responsible for any damage. Transporting cakes is a very delicate task and proper cake placement is key in preventing your cake from melting or becoming damaged in transit. For this reason, we chill all cakes for transport as it helps prevent any damage. The ONLY place for a cake to be placed in a car - is the front seat floorboard with the AC vents on the floorboard.

​What happens if it rains or there's a hurricane or other catastrophe event?
FORCE MAJEURE: Neither party shall be responsible for failure to perform this contract if circumstances beyond their control, including, but not limited to; acts of God, terrorism, famine, pandemic, accident, casualty, shortage of commodities and/or supplies to be furnished by Sweet Lulu’s, governmental authority, and/or declared war in the United States make it illegal, unsafe and/or impossible for Sweet Lulu’s to cater the event. In the case of cancellation, all monies collected at the time of reschedule will be transferred to the new scheduled event date (within one year of original date) and must be set within three (3) weeks after the original reschedule date. A rebooking fee of 50% of current bar service prices will be incurred.

Is there any other info I need to be aware of?
INDEMNIFICATION & HOLD HARMLESS
Client agrees and by their payment in full to indemnify and hold harmless Flower Girl Cakes LLC in the event more guests attend the event than guaranteed to Caterer, or if not enough foods or services are ordered by Client to properly serve the attendees. Client further agrees to indemnify and hold harmless Flower Girl Cakes for any foods removed from venue by any person or persons whatsoever and consumed or transferred to another person, persons or organizations whatsoever, and consumed which causes including but not limited to sickness, bodily injury and any or all conditions leading up to and including death.
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COVID-19 HOLD HARMLESS
The Client understands that exposure to disease-causing organisms, including but not limited to COVID-19, and contaminated objects, as well as personal contact with interested parties, including but not limited vendors and/or event guests, involve a certain degree of risk that could result in illness, permanent disability and/or death. By payment for your custom order, you agree to release and hold-harmless Flower Girl Cakes LLC and their agents, contractors, employees, officers, and/or vendors from and any and all claims for damages and/or liability resulting from exposure to disease-causing organisms, including but not limited COVID-19, and/or any and all contaminated objects.

ATTORNEY FEES: Client agrees to pay all costs and attorney fees realized by Flower Girl Cakes LLC for the purpose of collecting any amounts due hereunder, including but not limited to, reasonable attorney’s fee, court costs and expenses.
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LIABILITY: Customer agrees to indemnify and hold Flower Girl Cakes LLC harmless against any and all claims for injury or damage to persons or property arising out of an act, omission, negligence or misconduct on the part of said client or any of its agents, guests, patrons or invitees. 

What about scheduled deliveries for non custom order items?
All delivery times are estimates. We reserve the right, at our discretion, to delivery up to a few hours before/after your estimated delivery time. This is due to various factors such as our schedule and as Charleston is rapidly growing - traffic. Please understand that delivery to some key areas such as the beaches, downtown and Mount Pleasant take significantly more time. If you need an exact time, please contact us directly or note in your oder form any details.